Existing Clients Manager

At Swissquote, we're all in. All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring — and a lot more powerful.

We're Switzerland's leading digital bank — 1,500+ people across Europe, the Middle East, and South Africa, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we're genuinely proud of. Have a look behind the scenes by checking on Instagram.

Growing fast creates room. Room to try things, own things, and grow at a pace most places can't offer. Whether you like the spotlight or prefer to just put your head down and do great work, there's space for both here.

We've ditched the dress code — but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself.

As an equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

About the Function

Business Risk Management (BRM) is Swissquote's first-line control function, overseeing client onboarding, periodic reviews, and ongoing lifecycle controls. Operating across Gland and Zurich, it works closely with front-office teams, Compliance, and Legal to ensure regulatory compliance, operational efficiency, and a pragmatic, risk-based approach that balances commercial objectives with sound risk management.

Key Responsibilities

• Direct the operational and people management aspects of the Existing Clients team, fostering a high-performance culture aligned with strategic objectives.
• Oversee the implementation and running of the periodic review process across the institutional client base.
• Follow up with teams to ensure reviews are launched on schedule and documentation is received from clients within set timeframes.
• Prepare escalated cases for presentation to Executive Management committees.
• Identify risks and implement appropriate controls for existing clients.
• Serve as the primary point of contact for audits conducted by second-line defense functions.
• Actively lead process improvement initiatives aimed at simplification and efficiency gains.

Qualifications

• Minimum 5-7 years' track record in client periodic reviews or compliance operations within the financial services sector.
• Strong knowledge of Swiss regulatory requirements and periodic review standards.
• Excellent interpersonal skills and ability to prioritize multiple tasks in a high-volume environment.
• Proficient communication skills in English; French is an advantage.