Head Client Lifecycle Integrity - Director - Member of Senior Management

At Swissquote, we're all in. All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring — and a lot more powerful.

We're Switzerland's leading digital bank — 1,400+ people across Europe, the Middle East and beyond, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we're genuinely proud of.

Growing fast creates room. Room to try things, own things, and grow at a pace most places can't offer. Whether you like the spotlight or prefer to just put your head down and do great work, there's space for both here. We've ditched the dress code — but never the chance to celebrate. Big win or small, we make it count.

As part of its ongoing organisational evolution, Swissquote is creating a new department, the Client Lifecycle Integrity (CLI) Department. Acting as a 1.5 line of defence and independent from the Front Office, the CLI brings together key activities supporting the integrity-related management of private client relationships throughout their lifecycle, from onboarding and periodic reviews to AML transaction monitoring.

In this context, the Head Client Lifecycle Integrity will play a key leadership role in shaping and implementing the new organisation. As a member of Senior Management and Director, the role is responsible for defining the CLI's strategic direction, establishing an effective and forward-looking operating model, driving a culture of continuous improvement and operational excellence and ensuring the successful integration and performance of its different activities, in compliance with all applicable laws, regulations and internal policies. The Head Client Lifecycle Integrity shall in particular have a strong focus on technology enablement, AI-driven optimisation and operational scalability, with a strong client-centric and data-driven approach.

Key responsibilities:

1. Leadership, Governance & Stakeholder Management

   • Lead the CLI, defining its strategy, organisation, governance and priorities.
   • Establish and maintain a strong, risk-based control environment.
   • Provide senior leadership and direction on complex or sensitive cases and escalations.
   • Represent the CLI at Senior Management and in governance bodies.

2. Client Onboarding, Integrity-related Lifecycle Management & AML Transaction Monitoring

   • Oversee private client onboarding with respect to compliance.
   • Oversee integrity-related lifecycle activities and AML transaction monitoring.

3. Process Effectiveness, Automation & Continuous Improvement

   • Continuously enhance the effectiveness and scalability of CLI processes.
   • Identify and implement opportunities to leverage technology and data analytics for improvements.

Qualifications

• 10+ years of professional experience in a leadership position in Operations, Compliance, AML, Risk Management or similar.
• Master's degree in Finance, Economics, Law, Business Administration or equivalent.
• Proven track record in process optimisation and operational excellence.
• Strong expertise in client onboarding, KYC/AML, and integrity management.
• High level of integrity, sound judgement, and collaborative leadership skills.
• Native French or English speaker, with full professional fluency in the other language.